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Fixing Emails Sent from Microsoft 365 Email Going to Spam

Potential Issues Causing Emails Going to Spam Folder:

  • Missing Unsubscribe Link
  • Content has different HTML Versions and/or broken HTML
  • Email size over 100kb
  • Domain Reputation is Poor
  • Inconsistent Email Volume
  • IP Reputation is Bad: IP Server not configured properly, Not having TLS Authentication, IP not having Return Path Certificate, Not having an inbox for a “from email” OR “reply-to” email address that is used while sending the email over the IP
  • Email Authentication Is Failing in 3rd party ESP
  • Configured DKIM and DMARC. Email systems that receive email from your domain can use this digital signature to help determine if incoming email that they receive is legitimate. 
  • Email Engagement Is Poor: Majority of your users don’t open your email, Malformed From Email address

Suggestion from Microsoft Docs Service:

“If SPF records for your domains are properly configured and your IPs/domains aren’t blacklisted, the best approach would be asking the recipient domain’s email admins to perform a message trace at their end.”

Troubleshooting:

  • Determine if emails are entering the spam folder of all recipients or specific recipients. If it is certain recipients then you can try contact them to tell them to add your sending IP addresses/email address or domain to their allowed/safe senders list to see whether the problem still occurs.

Gravity Flow Shortcode Attributes

Advanced Shortcode Attributes

The shortcode supports the following attributes for the inbox and status pages:

id_column – show or hide the ID column in the inbox and status pages. For example, hide the ID column:

submitter_column – show or hide the submitter column in the inbox and status pages. For example, hide the submitter column:

step_column – show or hide the step column in the inbox and status pages. For example, hide the step column:

form – constrain the entries to the specified form ID. For example, constrain the entries to the form ID 1: 

title – specify a title that will appear on the both the inbox/status list and the entry detail page. For example:  

timeline – show or hide the timeline. Default = true. Example:

step_status – show or hide the step status on the entry detail page. Default = true. Example 

workflow_info – show or hide the workflow info. Default = true. Example: 

sidebar – Use two columns or one. Default = true. Use false to use just one column. Example 

actions_column – show or hide the approval actions column in the inbox page. For example:

due_date – show or hide the due date column. Default = false. Example:

back_link – show or hide the ‘Return to List’ link at top of main column of entry detail view. Example

back_link_text – Customize the text to display when the back_link parameter is set to true. Example

back_link_url – Customize the url to return users to from entry detail page when the back_link parameter is set to true. Example . Very useful if you have pages with Gravity Views included.

Gravity Forms Action & Filter Hooks

in order of being triggered

Resources:

Order of events

1. Hooks & Filters that fire when form loads
Enqueue Scripts
  • gform_form_post_get_meta | FILTER more info
  • gform_form_post_get_meta_{form_id} | FILTER
  • gform_pre_enqueue_scripts | ACTION
  • gform_pre_enqueue_scripts_{form_id} | ACTION
  • gform_has_conditional_logic | FILTER
  • gform_has_conditional_logic | FILTER
  • gform_enqueue_scripts | ACTION more info
  • gform_enqueue_scripts_{form_id} | ACTION

Form Markup
2. Hooks that fire when submit button results in validation errors
Form Submission Processing
Enqueue Scripts
Form Markup

3. Hooks that fire when submit button results in successful submission
Form Submission Processing
Enqueue Scripts

Form Markup

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